1 Order Cancellation

Orders cannot be cancelled once they have been placed.

Customers are requested to carefully review the product, quantity, delivery address, and other order details before confirming their purchase.

2 Product Returns

Products once delivered cannot be returned unless the product is received damaged, defective, or a valid warranty/replacement condition applies.

Returns are not accepted for reasons such as:

• Change of mind
• Product no longer required
• Incorrect product preference
• Personal preference
• Minor differences in appearance from product images

3 Damaged or Defective Products

If the product is received damaged or defective, customers should contact Vibeable customer support as soon as possible after delivery.

Customers must provide proper pictures and videos of the product, packaging, and relevant issue through WhatsApp.

Our team will review the submitted pictures and videos and provide the appropriate solution. Depending on the situation and product availability, the solution may include:

• Replacement of the product
• Warranty support
• Refund, where applicable
• Another appropriate resolution

4 Wrong or Missing Product

If you receive a wrong product or an item is missing from your order, contact Vibeable customer support as soon as possible.

Please provide:

• Order number
• Product details
• Proper pictures
• Relevant videos
• Packaging images/videos

Our team will verify the issue and provide an appropriate solution.

5 Warranty / Replacement

Where a product is covered by a manufacturer or seller warranty, warranty-related issues will be handled according to the applicable warranty terms and conditions.

Warranty coverage may vary depending on the product and manufacturer.

Physical damage, misuse, unauthorized modifications, or other exclusions specified by the applicable warranty may not be covered.

6 Refunds

A refund will only be considered where applicable based on the nature of the issue, product condition, warranty/replacement terms, and our verification process.

If a refund is approved for an eligible prepaid order, it will generally be processed through the original payment method.

The time taken for the amount to appear in the customer's account may depend on the payment service provider or bank.

7 COD Orders

For eligible COD orders where a refund is approved, Vibeable may request the customer's bank account or other necessary payment details to process the refund.

Customers are responsible for providing accurate refund information.

8 Proof Required for Product Issues

For damaged, defective, wrong, or missing products, customers are required to provide proper pictures and videos through WhatsApp when requested by our support team.

This information helps us verify the issue and determine the appropriate solution.

9 Contact for Returns, Replacement and Refund Issues

10 Policy Changes

Vibeable may update this Refund & Cancellation Policy from time to time. Any updated policy will be published on this page.