1 Order Processing

Orders are processed after successful order confirmation and payment verification, where applicable.

Order processing time may vary depending on product availability and order verification.

2 Delivery Locations & Shipping Partner

We provide delivery to eligible serviceable locations across India.

Delivery availability depends on the customer's pincode and the serviceability of our logistics partners.

Official Shipping Partner

India Post

Vibeable orders are shipped and delivered reliably across India via India Post, ensuring nationwide pan-India delivery coverage to all PIN codes.

3 Estimated Delivery Time

The estimated delivery time may vary depending on:

• Delivery location
• Pincode serviceability
• Product availability
• Courier service
• Weather conditions
• Public holidays
• Unforeseen logistics issues

The estimated delivery timeline displayed during checkout, where applicable, should be considered the applicable delivery estimate.

4 Shipping Charges

Shipping charges, if applicable, will be displayed during the ordering or checkout process before the order is confirmed.

Any free-shipping offers will be subject to the applicable offer terms.

5 Order Tracking

Where tracking information is available, customers may receive tracking details through their registered mobile number or email.

Customers can use the tracking information provided by the applicable courier partner to monitor their shipment.

6 Delivery Attempts

Our delivery partner may make multiple attempts to deliver your order.

Customers are requested to provide:

• Correct delivery address
• Valid mobile number
• Accurate pincode
• Necessary delivery instructions

7 Delayed Delivery

Delivery delays may occur due to circumstances beyond our control, including:

• Weather conditions
• Natural events
• Transportation disruptions
• Public holidays
• Courier operational issues
• Remote-location restrictions
• Government restrictions
• Other unforeseen circumstances

8 Damaged or Tampered Package

Customers should inspect the package when it is delivered.

If the package appears damaged or tampered with, customers should contact Vibeable customer support as soon as possible.

Please take proper pictures and videos of the package and product and share them through WhatsApp with our support team.

Our team will review the information and provide an appropriate solution.

9 Wrong or Missing Product

If you receive a wrong product, damaged product, defective product, or missing item, contact us as soon as possible.

Please provide proper pictures and videos through WhatsApp so that our team can verify the issue and assist you.

10 Product Return After Delivery

Products once delivered cannot be returned unless the product is received damaged, defective, or a valid warranty/replacement condition applies.

Any eligible replacement or refund will be handled according to our Refund & Cancellation Policy.

11 Cash on Delivery

Cash on Delivery (COD) may be available for eligible products and serviceable locations.

COD availability may vary depending on the delivery pincode, order value, product, courier availability, and other applicable conditions.

12 Contact Us